The great crowd in the twenty-first century is moving at a rapid pace. At the consensus rate, the product’s demand and flexibility are increasing. Nowadays, the product life cycle does not end with the sale of the goods to the consumer; it continues to the desk for...

The most important thing for a consumer is to receive the assistance they require from the organization. When consumers phone the company’s phone line, they expect to receive rapid assistance. They expect to be treated well and to have customer service representatives...