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What causes QuickBooks error 15102 & How to Fix it

QuickBooks is known for its advanced features that fulfill various business needs. QuickBooks’s most efficient payroll services allow printing and mailing paychecks, paying tax and payments, processing direct deposits, and many others. To use these services, users need to download payroll updates from time to time. While downloading the update, users sometimes get QuickBooks error 15102. It pops up on the screen with a message that states, “Error 15102: Failed to reset update.” Moreover, the error occurs when shared Download is enabled, but the given download location is invalid. For detailed information on QuickBooks payroll error 15102, continue reading the blog until the end.

Your search for a permanent solution to sort out QuickBooks error 15102 ends here. Dial +1 800-579-9430 and seek guidance from certified QuickBooks professionals

Primary reasons behind QuickBooks update error 15102

Apart from running QuickBooks in a terminal environment in multi-user mode, there are some other causes that give rise to the error. To know the same, go through the list given below:

  1. Not updating QuickBooks Desktop to its latest release.
  2. Using an outdated tax table.
  3. Not having an active QuickBooks payroll subscription.

Go to the next section of the blog for quick fixes to resolve the issue.

QuickBooks error 15102 is a common error code in the software that takes place when you try to update your payroll tax table or the program itself. The error code prevents you from harvesting the improved features of the software with an error message- Error 15102: Failed to reset update.

Methods to Troubleshoot & Fix QuickBooks payroll error 15102

The following troubleshooting steps include downloading the latest QuickBooks update, switching QuickBooks to single-user mode, and verifying the location of the mapped file:

Method 1. Get the latest update of QuickBooks launched by Intuit

  1. Close company files and then the QuickBooks Desktop window.
  2. Click the Start icon, right-click the QuickBooks icon and choose Run as administrator.
  3. When directed to the No Company Open page, select the Help menu, then Update QuickBooks Desktop.
  4. Proceed to the Options tab and select Mark All and then Save.
  5. From the Update Now tab, click the Reset Update checkbox.
  6. When done, click Get Updates.
  7. After downloading the update, open QuickBooks and open the downloaded file.
  8. Click Yes to install the update.
  9. Restart your workstation.

If the error still occurs, try the next method.

You may also Read : QuickBooks connection has been lost

Method 2. Switch QuickBooks to single-user mode

  1. Launch QuickBooks and go to the File menu.
  2. Choose the Switch to Single-user mode option.

If the update error reappears, move on to the next method.

Method 3. Check the location of the mapped file

  1. Open QuickBooks, tap Ctrl+ 1 keys on your keyboard to go to the Product Information window.
  2. Note down the mapped location path and proceed to the Help menu.
  3. Choose Update QuickBooks and then the Options tab.
  4. Ensure the details in Download Location is correct.
  5. If the Download Location is incorrect, reset the state of the location.
  6. Close the window and download the latest tax table.

It’s time to conclude our blog on QuickBooks error 15102. We hope you find it resourceful. If you have any queries or still getting the same error, contact the certified QuickBooks expert’s team by calling us on our helpline number +1 800-579-9430.

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